Shipping Charges: Shipping charges are added in real time while placing the order on the order screen. Rates vary accordingly with the method of delivery you select. UPS ground inside the USA Generally takes 2-6 business days.Shipping policy: RK Chemical Systems (pestpro@rkchemical.com) uses an online credit card verification system that requires the customer to supply the actual billing address for the credit card used to pay for your order. Your order will not ship unless the billing address matches.Note that United States orders from Hawaii and Alaska must ship Next Day Air or 2nd Day Air. Please choose from these two methods of shipment to ensure that you know the shipping charges when you place your order online. Please fill out the billing information to help speed up the order verification process & to help get your order out faster. Reorders will be accepted by using a password on this secured site. Return Policy: Our return policy is that the merchandise must be in new re-sellable condition in the original box. If there is a problem with the merchandise we will repair or replace the item at no charge. If there is No problem found with the product and it is returned due to ordering the wrong item or changed mind, there will be a 15% restocking fee and shipping charges will not be refunded. Please call in advance to returning your order, we ask that you include a printed copy of you order in the box to help speed up the credit transaction. Backorders: If you order an item that is out of stock, we will ship the back ordered item in a timely manner. If you have a question about a backordered item feel free to call or email pestpro@rkchemical.com on the status of your order.
